For ecommerce brands

Tenfold for ecommerce brands

Support does not stop at 6pm, the content treadmill never stops at all, and the numbers you need live in four places. None of that needs a person, and all of it currently has one.

Small and mid-sized brands running their own store, where the founder or a two-person team is also the support desk and the social account.

Support at 2am, in their language

Answers from your own policies and product docs, refunds drafted inside your stated limits, and a human pulled in the moment somebody is genuinely upset.

Keep first-response time under a minute at 2am.
Works on a bare workspace.
Answer tier-one questions from your existing help docs.
Works on a bare workspace.
Draft refund and credit responses within your policy limits.
Works on a bare workspace.
Reply in the customer’s own language.
Works on a bare workspace.
Detect frustration in a thread and escalate to a human immediately.
Works on a bare workspace.

Read the playbook: Answer tier-one questions from your own docs

The content treadmill

A calendar populated a month out, posts drafted and scheduled, and publishing that waits for your approval rather than going out on its own.

Keep a content calendar populated a month out.
Works on a bare workspace.
Write and schedule social posts, and publish them on approval.
Needs LinkedIn, X connected.
Draft posts with a target keyword, title and meta description.
Works on a bare workspace.

Where the money actually went

Invoices out of email and into a sheet, expenses categorised against your chart of accounts, and a one-page cash summary on Monday morning.

Read invoices out of email and extract the line items into a sheet.
Needs Gmail, Google Sheets connected.
Categorize expenses against your chart of accounts.
Needs QuickBooks connected.
Produce a one-page cash summary every Monday morning.
Needs QuickBooks connected.

Read the playbook: Get invoices out of email and into a sheet

The spreadsheet work nobody owns

Three systems reconciled into one view, messy exports cleaned, and stale records flagged before they cause a wrong decision.

Pull data from three systems and reconcile it into one view.
Needs Google Sheets connected.
Clean a messy spreadsheet: dedupe, normalize, fix formats.
Needs Google Sheets connected.
Audit your data for missing fields and stale records.
Works on a bare workspace.

What they already know

An employee hired for this work arrives with these, out of the full library. You do not configure them and you are not writing prompts to fake them.

Conversion Rate Optimization (CRO)
Onboarding CRO
Churn Prevention
Behavior Design Framework
Ad Creative
Paid Ads
Social Content
Copywriting

What this will not do for you

Anything physical. Picking, packing, shipping and returns handling all still need hands.
Being your merchant of record or touching payments. It reads what your systems say; it does not move money.
Brands whose support volume is genuinely low. If you get four emails a day, answer them.

Questions people ask

Will it reply to customers on its own?: Only if you let it. Every employee has a setting for what it may do unattended, and the sensible starting position is that it drafts and you send. Most people relax that for the boring half within a fortnight and never relax it for refunds.
Does it connect to Shopify?: Yes, along with several hundred other tools including your helpdesk and your accounting. You connect what you want and revoke it whenever you like.
What happens when it does not know an answer?: It escalates rather than inventing one, and you can see exactly which document it used when it did answer. That is the behaviour to test in your first week, because it is the one that matters.

Try it on one job.

1,000 credits, no card. Pick the job above you would most like to stop doing and give it to an employee this week.

Start free