Terms of Service

1. Agreement to Terms

These Terms of Service (the "Terms") govern your access to and use of Tenfold, the website at hiretenfold.com, and the related applications and services (collectively, the "Service"). By creating an account, accessing, or using the Service, you agree to be bound by these Terms and by our Privacy Policy. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms. If you do not agree to these Terms, do not access or use Tenfold.

2. The Service

Tenfold is a platform that lets you build, configure, and direct AI "employees" (software agents) to perform tasks on your behalf, such as research, writing, outreach, operations, social posts, and building documents and pages. The agents can also work with third-party tools that you choose to connect, such as email and customer relationship management systems.

Outputs produced by Tenfold are generated by artificial intelligence and may be inaccurate, incomplete, or otherwise unsuitable for your purposes. You are responsible for reviewing, editing, and verifying any output before relying on it or using it for any purpose.

3. Eligibility and Accounts

You must be at least 18 years old and capable of forming a binding contract to use the Service. When you create an account, you agree to provide accurate and complete information and to keep it up to date. You are responsible for safeguarding your account credentials and for all activity that occurs under your account. Notify us promptly at legal@hiretenfold.com if you suspect any unauthorized use of your account.

4. Your Content and Data

As between you and Tenfold, you retain ownership of the content and data you submit to the Service and of the work product that Tenfold generates for you at your direction (together, "Your Content"). You grant Tenfold a worldwide, non-exclusive license to host, store, reproduce, process, transmit, and display Your Content, and to share it with our subprocessors, solely as necessary to operate and provide the Service to you, to maintain security, and to comply with the law. You are responsible for ensuring you have the rights necessary to submit Your Content and that it does not violate these Terms or any applicable law.

5. Acceptable Use

You agree not to use the Service to engage in or facilitate any of the following:

• Illegal, infringing, fraudulent, deceptive, harmful, harassing, or abusive activity.
• Generating or distributing spam, malware, or content that violates the rights of others, including intellectual property and privacy rights.
• Attempting to disrupt, overload, gain unauthorized access to, or interfere with the Service or its underlying infrastructure.
• Reverse engineering, decompiling, or otherwise attempting to derive the source code of the Service, except where such restriction is prohibited by law.
• Using outputs in any manner that violates the terms of any third-party service or AI model provider, or that you are not authorized to use.

6. AI-Generated Output

Tenfold relies on AI models that can produce results that are inaccurate, incomplete, biased, or otherwise unreliable. Outputs do not constitute professional, legal, financial, medical, or other specialized advice, and should not be treated as a substitute for the judgment of a qualified professional. You are solely responsible for reviewing and verifying outputs and for any decisions you make or actions you take based on them. The same or similar outputs may be generated for other users, and we make no guarantee of accuracy, originality, or fitness for a particular purpose.

7. Subscriptions, Credits, and Billing

Paid plans are billed in advance through our third-party payment processor. Usage of AI agents consumes "credits," which are described and priced at the time of purchase. You authorize us and our payment processor to charge your selected payment method for all applicable fees, including subscription fees and usage-based charges. Fees are exclusive of taxes, and you are responsible for any applicable taxes. Subscriptions automatically renew for successive terms at the then-current price until you cancel. Except as expressly stated in these Terms or required by law, fees and consumed credits are non-refundable.

8. 7-Day Challenge Guarantee

We offer a 7-Day Challenge with a money-back guarantee on your subscription fee. If you complete the challenge as described and are not satisfied, you may request a refund of your subscription fee within the stated window, and we will refund that fee. AI compute and credits that have already been consumed are non-refundable, even if you request a refund of your subscription fee. You keep the work product that was produced for you during the challenge.

9. Cancellation and Termination

You may cancel your subscription at any time through your account settings, and cancellation takes effect at the end of your current billing period. We may suspend or terminate your access to the Service, with or without notice, if you breach these Terms, if your use poses a risk to the Service or others, or as required by law. Upon termination, your right to use the Service ceases, and we may delete Your Content in accordance with our Privacy Policy and applicable law. Provisions that by their nature should survive termination will survive.

10. Third-Party Services and Integrations

The Service lets you connect third-party tools and accounts, such as email and CRM systems. By connecting a third-party service, you authorize Tenfold to access and exchange data with that service on your behalf to perform the tasks you request. Your use of third-party services is governed by their own terms and privacy policies, and we are not responsible for the availability, accuracy, security, or practices of any third party. You are responsible for maintaining your rights and credentials for any services you connect.

11. Intellectual Property

Tenfold and its licensors own all rights, title, and interest in and to the Service, including the platform, software, models, designs, and the Tenfold name and brand. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business or personal purposes. Except for the rights expressly granted to you, no rights are transferred to you under these Terms.

12. Disclaimers

The Service is provided on an "as is" and "as available" basis, without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that any AI output will be accurate or reliable. Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.

13. Limitation of Liability

To the maximum extent permitted by law, Tenfold and its officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business, arising out of or related to your use of the Service, even if advised of the possibility of such damages. To the maximum extent permitted by law, our total liability for all claims relating to the Service will not exceed the amount you paid to Tenfold for the Service in the twelve months preceding the event giving rise to the liability.

14. Indemnification

You agree to indemnify, defend, and hold harmless Tenfold and its officers, employees, and suppliers from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or related to your use or misuse of the Service, Your Content, your connected third-party services, or your violation of these Terms or any applicable law or the rights of any third party.

15. Changes to the Service or Terms

We may modify or discontinue all or part of the Service at any time, and we may update these Terms from time to time. If we make material changes, we will take reasonable steps to notify you, such as by posting the updated Terms with a new effective date or sending a notice. Your continued use of the Service after changes take effect constitutes your acceptance of the updated Terms.

16. Governing Law and Disputes

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules. You agree that the state and federal courts located in Delaware will have exclusive jurisdiction and venue over any dispute that is not subject to arbitration or small-claims resolution. Before filing a claim, you agree to first contact us at legal@hiretenfold.com and attempt in good faith to resolve the dispute informally.

17. Contact

If you have questions about these Terms, please contact us at legal@hiretenfold.com.